Terms of Sale
Effective August 24, 2026. Placing an order means you've read and accepted these terms.
01What you're buying
We sell open-box, like-new, scratch-and-dent, and refurbished appliances. Every unit is inspected and tested before it's listed, and genuine cosmetic condition is described on the listing — the dents are why the price is what it is. Most units are one of a kind: when it sells, it's gone.
Photos labelled as generated catalogue images show the actual model; genuine cosmetic condition is described in the listing's condition notes and can be confirmed in person or by phone before delivery.
02Pricing and payment
Prices are in Canadian dollars and subject to Ontario HST (13%). Card payments are processed by Stripe and carry a processing fee shown at checkout. Interac e-transfer orders confirm when the transfer lands. Cash orders are paid in store.
Cash orders hold the unit for 24 hours. If payment isn't completed within the hold, the unit returns to sale automatically. Bundle discounts apply automatically at checkout and cannot be combined with other offers.
03Delivery and pickup
Delivery is quoted by distance from our warehouse: $100.00 covers the first 10 km, then $2.00 per additional kilometre; beyond 30 km we quote by phone. Free haul-away of one old unit is included with any delivery.
Please measure doorways and clear the path before the crew arrives. Someone 18 or older must be present to receive the delivery. Pickup orders should be collected within the hold window.
04Returns and warranty
Open-box units are sold as inspected and described. If a unit arrives not working, call us within 48 hours and we'll repair, replace, or refund it — that's the deal, plainly. Cosmetic condition disclosed on the listing is not grounds for return.
Where a listing states a warranty period, it covers functional defects, not cosmetic wear or misuse. Manufacturer warranty, where still active, is noted on the listing.
05Repair service
Repairs are billed at a flat labour rate of $150.00 — never hourly. The $75.00 in-home inspection fee is absorbed into the labour price when you proceed. Parts are billed separately and quoted before work begins. Nothing is charged until you approve the repair.
If we advise that an appliance is not worth repairing, that advice is free of obligation — you owe only the inspection fee where a visit occurred.
06Refunds
Approved card refunds are issued to the original card through Stripe and typically land within 5–10 business days. E-transfer and cash refunds are issued by e-transfer. Cancelled orders release their units back to sale immediately.
07Contact
HD World Canada Home Appliances · (647) 806-2335 · Mon–Sat 9AM–7PM, Sun by appointment.